Sales, enrollments, website registration & technical support

1.877.346.8378

Mon - Fri, 9:00 a.m. to 6:00 p.m. ET.

Plan services, plan reviews, products, and tools

Call your Advisor Advocate. To identify your Advisor Advocate, review the Block of Business Summary page > Contract Summary.


Or, contact our Advisor Advocate team

1.844.ASK.JHRM (833-275-5476)

Email: ASKJHAA@jhancock.com

Mon-Fri. 8:30 a.m. - 7:00 p.m.

Commission & license inquiries

1.800.333.0963 ext 3

Fax: 1-416-852-8700

Email: srsagency@jhancock.com

Mon - Fri, 8:00 a.m. - 6:00 p.m. ET.

Contract level inquiries

1.800.333.0963

Fax: 1.866.377.8846 (Enrollment forms)

Fax: 1.866.377.9577 (Other documents)

Mon - Fri, 8:00 a.m. - 8:00 p.m. ET.

Contract set-up inquiries
(New business)

1.800.333.0963

Fax: 1.866.377.8846 (Enrollment forms)

Fax: 1.866.377.0199 (Other documents)

Mon - Fri, 8:00 a.m. - 8:00 p.m. ET.

Participant Services
for participants only

1.800.395.1113 (English)

1.800.363.0530 (Spanish)

Mon - Fri, 8:00 a.m. - 8:00 p.m. ET.

Consolidation Services
for participants looking to combine retirement accounts

1.877.525.7655

Mon - Fri, 8:30 a.m. - 7:00 p.m. ET.

Distribution Education and Rollover Services for terminating or retiring participants

1.888.695.4472

Mon - Fri, 8:30 a.m. - 7:00 p.m. ET.

Contact Us
Retirement Plan Services

Your local John Hancock sales team

Access instant information about your local Regional Vice President and their team.

Find your local RVP

Sales region maps by zip code

This eight page brochure includes a national map that identifies all John Hancock RPS Sales Divisions and lists contact information for Divisional Vice Presidents. It also includes a detailed map for each Division, showing Regional territory allocations by zip code and corresponding contact information for Regional Vice Presidents.


Your John Hancock service teams

We have a roster of specialists to support you and your retirement plan clients.
Here's a list of who to call for help.


The availability of products, Funds, and contract features may be subject to broker-dealer firm approval, state approval, broker licensing requirements, or other contract-related requirements. From time to time, changes are made to Funds, and the availability of these changes may be subject to state approval. Please confirm with a local John Hancock representative if there are any questions about product, Fund, or contract feature availability.

This information does not constitute legal or tax advice with respect to any taxpayer. It was neither written nor intended for use by any such taxpayer for the purpose of avoiding penalties, and it cannot be so used. If it is used or referred to in promoting, marketing, or recommending any transaction or matter addressed herein, it should be understood as having been written to support such promotion, marketing, or recommendation, and any taxpayer receiving it should seek advice based on the taxpayer's particular circumstances from an independent tax advisor.

All contract information is confidential, and you agree to safeguard and protect such information in accordance with the standards required by law and to use such information for authorized plan administration purposes only.

Group annuity contracts and recordkeeping agreements are issued by John Hancock Life Insurance Company (U.S.A.) (John Hancock USA), Boston, MA (not licensed in New York), and John Hancock Life Insurance Company of New York (John Hancock New York), Valhalla, NY. Product features and availability may differ by state. John Hancock USA and John Hancock New York each make available a platform of investment alternatives to sponsors or administrators of retirement plans without regard to the individualized needs of any plan. Unless otherwise specifically stated in writing, John Hancock USA and John Hancock New York do not, and are not undertaking to, provide impartial investment advice or give advice in a fiduciary capacity.

NOT FDIC INSURED. MAY LOSE VALUE. NOT BANK GUARANTEED.

© 2023 John Hancock. All rights reserved.

GT-I 24584-GE

THIS MATERIAL IS FOR INSTITUTIONAL/BROKER-DEALER USE ONLY. NOT FOR DISTRIBUTION OR USE WITH THE PUBLIC.